Conversations hub

Overview

The Conversations screen gathers all messages from connected channels. On the left is the conversation list (with channel filter and search); in the center, the selected conversation's history; and on the right, the lead's details.

New messages arrive in real time, with a visual notification on the list.

Replying to customers

1. 1Select the conversation from the list.
2. 2Type your message in the bottom field and press Enter to send.
3. 3Use the paperclip to attach images and files.

AI and human service

When the AI agent is active, it replies automatically. You can take over at any time, once you send a manual message, the AI pauses in that conversation and you handle it personally.

The agent also hands the conversation over to a human on its own when the customer asks or when it doesn't know the answer.